The travel experience in Vande Bharat trains is set to scale greater heights with the Indian Railways rolling out a new scheme to upgrade passenger services. As part of its initiative to bring about a qualitative shift in on-board services, the Railways has announced the launch of Yatri Seva Anubandh (YSA) as a pilot project in the Southern Railway covering six pairs of Vande Bharat Express trains.
In a note, the Railway Board said that the pilot initiative was aimed at enhancing passenger experience, providing greater choice in food and beverages, and ensuring ease of travel by offering additional value-added services to passengers such as concierge services, on-board infotainment and access to travel essentials and accessories. The objective was to steer a change in the focus towards service outcomes through passenger driven performance appraisal system and holistic evaluation of the services provided.
Under the new scheme, the Railways would provide concierge services such as cab arrival/departure, wheelchair and buggy drive assistance to passengers at originating/destination stations. On-board infotainment system would ensure seamless transmission of quality content in compliance with the laws pertaining to data protection, broadcasting, intellectual property rights, etc.
