We know that collaborating with generative AI (GenAI) can boost workers’ performance on tasks that they already have the skills to complete. But what if GenAI can also help workers perform tasks that they had no chance of completing on their own? That is, not only enhance performance but also expand workers’ capabilities outside their area of expertise?
Our research shows that GenAI can do just that for a company’s workforce—a shift that could not only transform talent strategies but also redefine the competitive landscape for many companies with limited access to expertise.
