Gen Z consumers are more likely to use AI to alter an insurance claim to make their claim more financially favorable, recent data suggests. But consumer advocates and members of the generation themselves say this is a mark of a bigger, more insidious issue within the fabric of the U.S. insurance market.
A third of all consumers would consider using AI to digitally alter an insurance claim image or document in their favor, according to a March report from insurance data analytics company Verisk. That number rises to 55 percent for Gen Z.
