A Gedling borough resident has been paid £100 in compensation by his local council after it missed multiple garden waste collections. The man, who has not been named, escalated his complaint to the Ombudsman after Gedling Borough Council missed scheduled collections in 2020 and 2021.
After reviewing the case, the Ombudsman upheld the complaint saying the man, who was labelled 'Mr D', had suffered an injustice from the authority. He had initially complained to the Council in July 2020 in relation to his garden waste bin being missed for collection on two occasions and was told the Covid-19 pandemic had caused disruption, with the council apologising for this.
Mr D was told that a waste supervisor would speak to crews and monitor collection on a weekly basis. However, a second complaint was made in September 2021, with Mr D stating he was having to call or message the council for every alternate collection, and was given different reasons why the bin was not collected.
