Garda Commissioner Drew Harris has acknowledged the findings of a report which revealed “poor behaviour” surrounding the cancelling of 999 calls by gardai.
The report identified “substantial shortcomings” in call handling, including incidents where some call takers did not take sufficient time to assess the vulnerability of callers, and some officers specifically requesting the emergency call incident be cancelled.
Taoiseach Micheal Martin called some of the findings “very worrying” and “a serious issue”.
