A furious Virgin Media customer has slammed a so-called "doorbell tax" they face having to pay if they don't answer the door when an engineer arrives. Customers have to pay the £25 penalty if an engineer needs assistance from the property but gets no answer at the door.
The fine is added to the monthly bill, which rose earlier this year, The Mirror reports. It has left people unimpressed, especially considering Virgin recorded revenue of £2.5billion and the chief executive of its parent company is paid £50m a year.
Customers get a warning via text message saying: “A £25 charge will be added to your next bill if you miss this visit.” Emma Robinson, 42, from Caterham, Surrey, got one.
