Furious families were left devastated as TUI cancelled their entire holiday after they had already boarded the plane. The shocking scenes happened on a flight due to depart to Tenerife from Cardiff Airport at 1.25pm on Tuesday.
After boarding, the plane passengers were told it had a malfunctioning part. But they were staggered to then receive text messages and emails saying the whole holiday was off.
TUI blamed the debacle on "operational and supply chain issues", plus an the influx of people going on holiday at this time of year. It has announced that all affected passengers will get compensation and an "extra gesture of goodwill" from the company, WalesOnline reports.
