Passengers on a flight forced to head back to Heathrow have said they were not told that an untrained pilot was the reason for their U-turn.
The Virgin Atlantic flight to New York was over Ireland when the plane's captain learned that the first officer had not completed his training so had no choice but to turn the Airbus A330 around.
Those onboard were told the jet was returning to Heathrow because of an "administrative error". Many were fuming when they discovered the full detail of why the flight was aborted and were angered further upon learning they would not receive a refund.
