The boss of a Cheetham Hill ice cream parlour says customers are taking advantage of Uber Eats offering unconditional refunds - but he’s the one footing the bill. Kamran Mirza, who runs a branch of the dessert parlour chain Creams on Bury Old Road, said he is losing at least £60 a week because of the loophole.
Kamran says if orders are incomplete, wrong, or if something is missing when it arrives, Uber Eats lets first time customers have a full refund, ‘no questions asked’. But he says that the cab and food delivery giant is now passing on the cost of the refund to the businesses, and not paying out the refund amount itself.
And because he says Uber Eats isn’t investigating claims that orders are incomplete or wrong, it’s the businesses that are suffering, as allegedly fraudulent customer claims mount up. He says that he’s now taking pictures of every order as it goes out to prove that they’re correct.
