A furious family claim they have been forced to perch on garden furniture for weeks on end when DFS 'lost' their sofa - before sending them a 'smelly' loan couch. Jessica Glanfield ordered the £3,000 sofa from the furniture company in December and was given a March delivery date but says the suite never arrived.
After an alleged second failed delivery promise the following week the 37-year-old contacted the retailer in a desperate bid to track down her sofa. It was only after marching into the Bristol branch of the store, having sat on garden furniture for a month, that the store manager revealed part of her order had reportedly been lost in transit.
DFS then offered to send the family a 'loan sofa' for the extra ten-week wait while they reordered the missing sofa - but the dog trainer says the 'disgusting' couch that arrived 'stinks of a dirty van'. Jessica, from Stroud, Gloucestershire, said: "I stayed at home for the delivery.
