A passenger has vowed to "never travel with British Airways again" after waiting for longer than five hours for his suitcases at baggage - only to return home without his belongings.
Andrew Stemp, 56, from Kent was travelling with a partner on flight BA409 on Thursday, May 25 from Valencia to London’s Heathrow Airport with the plane arriving on time at 4.11pm at terminal three.
He had enjoyed a holiday in Spain, only for his return to descend into a stressful airport nightmare when his baggage was nowhere to be seen after landing.
