Federal regulators have sued Amazon, alleging the company for years "tricked" people into buying Prime memberships that were purposefully hard to cancel.
The Federal Trade Commission, in a legal complaint filed on Wednesday, says Amazon illegally used "manipulative, coercive, or deceptive" designs to enroll shoppers into auto-renewing Prime subscriptions. Regulators also accuse Amazon of purposefully building a convoluted, multi-step cancellation process to discourage people from quitting.
