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WEKU
Business
Giulia Heyward

Frontier Airlines drops its customer service line

Frontier Frontier Airlines Spirit
A Frontier Airlines plane prepares to take off from Harry Reid International Airport in Las Vegas, Nevada. (Justin Sullivan/Getty Images)

Frontier airlines will no longer let customers call a phone number in order to speak with a live agent. And while the budget airline is known for its cost-cutting measures, most major airlines still operate customer service lines.

Customers will instead have to rely on other ways to contact the airline: a chatbot on its website, a live chat available 24/7, its social media channels and even WhatsApp, according to Frontier spokesperson, Jennifer De La Cruz, who confirmed the news to NPR on Saturday.

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