Irish Rail received more than 10,400 complaints in the first eleven months of last year about service disruption, anti-social behaviour, accessibility, and racism.
Complaints lodged included trains departing too early, menacing scooters “flying down” station ramps, “sexual innuendo” from male passengers, and carriages that were “alarmingly hot”.
Almost three-quarters of the complaints related to inter-city services with 2,682 individual complaints about “onboard issues”.
