A group of friends who lost more than £6,000 after the owner of the luxury Ibiza villa they had booked on Vrbo “disappeared” say the company’s “book with confidence guarantee” turned out to be hopeless.
Elaine Forth, who lives in Birmingham, and her friend Lisa Colclough had booked the villa for a group of friends in 2020. They paid more than £7,700, but have only been able to recover their deposit and service fee.
