A TikTok user who goes by @rachaelontheprairie said in a video that she worked at Chili’s on and off for several years across multiple states, mostly as a student or for extra income alongside a full-time job. Rachael, the creator, said her time there ranged from what she described as a favorite job to an experience so bad she vowed never to work at another Chili’s location again.
Rachael said in the video that nearly everything served at Chili’s starts out frozen. She said the queso and soups arrive in bags and are thawed using a large hot water tank, which she called a “hot super warmer.” According to her, if the restaurant runs out of queso or soup, it can take about an hour to thaw more, which she said causes delays.
