
As Chicagoans head into the heart of the holiday travel season, I’ve got a suggestion for those who’ll be flying: Take some time to organize your travel documents before heading to the airport. It won’t take more than five minutes, and this effort could save you some frustration.
Travelers Aid Chicago, part of the Heartland Alliance, supervises more than 100 information desk volunteers at O’Hare International Airport. I’m one of them.