Florists find community through 'journey' of customers

Urban Jungle owner Ken Chau is all about the emotional side of floristry and flower delivery. Picture by Gary Ramage

For florist Ken Chau, owner of Urban Jungle in O'Connor, plants are more than just a business. His connection with plants and living things has been strong his whole life.

But most of all, he enjoys forming a connection with his customers - one of the obvious but perhaps unappreciated upsides of his industry.