Passengers have described a flight from hell as their plane "bounced hard off" on the runway of their destination before the landing was aborted and the plane diverted, with travellers becoming ill and angry as they were stuck on board for hours.
The passengers on board a TUI flight from Cape Verde to Bristol endured a 20-hour ordeal which involved delays at the airport, a frightening aborted landing, pilots sending an emergency code and being stuck for hours on board the plane on the runway in Birmingham.
To top it off, all three emergency services were called on board to deal with ill or angry passengers at the substitute destination before passengers were eventually driven back to Bristol, a day after they were supposed to arrive.
