A bus passenger has claimed she intervened to help a group of asylum seekers who were struggling to board a First Bus just outside Bristol, because they said the driver would not let them pay with cash. The bus company has denied her account, however, and has clarified that it does allow cash payments at the driver's discretion.
The passenger, who we have chosen not to name, was travelling from Langford into Bristol city centre last Friday (June 2). She said her journey was delayed by a dispute at the stop near a hotel close to Bristol Airport.
The passenger, who has sent a formal complaint to First Bus, alleged that the bus driver was refusing to let on a group of people because they could not pay by card. They were among those living at the hotel while they wait for their applications for asylum and refugee status to be processed.
