Passengers are complaining about chaos on their journey to work and school after a First Bus shake-up saw several services scrapped across the West of England. The changes came into effect last week but despite assurances in September that they were designed to “deliver more reliable services", one Bristol mum says that's not been the case for the bus her sons rely on to get to school.
First West of England has issued a long statement to Bristol Live detailing three key issues contributing to the disruption - claiming that last week, "traffic congestion was the worst we've seen since before the pandemic". It also said staff shortages mean they are currently 150 drivers short, and of those in post, sickness levels are currently high.
Claire Alsop ended up driving her sons to school last Wednesday morning (October 12) after both their usual bus and their back-up bus was cancelled. She said that in ten years of her children using buses in Bristol, this month has been the worst.
