A TikToker has gone viral after accusing Pandora of “stealing” from her. The worst part? The item they “stole” was worth $1,200.
The user (@silksaguaro) said in the viral clip that she was “literally scammed” by the well-known jewelry chain after they failed to refund a $1,224.99 bracelet. She explained that her husband had bought a 14-karat gold version of the Pandora Moments Heart Closure Snake Chain Bracelet for Christmas. However, found that it was too small.
The very next day, @silksaguaro says she reached out to the store via online chat. They told her to either return the item in-store or use the provided return label to ship it back to them. However, the first roadblock came when she tried to return it in-store. She claims that the manager wouldn’t accept it because it would mess up their store numbers. This meant she had to ship the bracelet back.
The TikTok user did just that, but another red flag emerged: she didn’t get an email confirming the return. However, Pandora did quietly issue a $180 refund. In turn, @silksaguaro got in touch with Pandora. They told her that they received the charm she returned, there was just one problem: the TikToker never actually returned the charm (and showed it on camera). So she asked Pandora to investigate.
After much difficulty, including Pandora staff saying there were no phone supervisors available, @silksaguaro finally got hold of the supervisor. While they looked into it, @silksaguaro argued that they “basically did nothing,” and that there was no investigation.
In the video description, the TikToker added, “After hours on the phone, multiple calls and chats Pandora did absolutely nothing to correct their mistake. It’s pretty obviously my bracelet was stolen and processed as a lesser value item.”
The clip amassed 199,700 views.
@silksaguaro @Pandora the worst customer service experience and literal scam. After hours on the phone, multiple calls and chats Pandora did absolutely nothing to correct their mistake. It’s pretty obviously my bracelet was stolen and processed as a lessor value item. First and last ever purchase from a company that doesn’t care about its customers ? #pandorajewelry #pandorabracelet #scam #pandoracharms ♬ original sound – silksaguaro
What did commenters say?
Some commenters urged the TikToker to take action. “Please contact your state attorney general,” one suggested. “You can easily make a claim on their website. I promise, they’ll resolve it super fast.”
“Contact the BBB [Better Business Bureau] right away!” another advised. Other ideas floated around included getting a chargeback on the credit card and contacting an attorney.
But for many viewers, the user’s Pandora problems didn’t come as a surprise. “That is their line,” a third pointed out. “I’ve also ask for a supervisor and they always say none is available.”
While a fourth added, “Pandora online is insanely terribly, the amount of messed up orders is actually crazy.”
And a fifth noted, “This is shockingly not the first story like this I’ve heard. I’m certain that I saw someone else on TikTok with a very similar story.”
The TikToker later revealed in a follow-up video that she got an email from Pandora. This was after posting the first TikTok, and confirmed that they issued her the rest of the full refund.
Pandora refuses to honor ‘lifetime warranty’ on bracelet
By all accounts, Pandora has been a hot topic on TikTok for a while now. Back in June, TikToker and loyal Pandora customer @thebeststormeva went viral after sharing how her beloved Pandora bracelet was tarnished. This was after not taking it off during a trip to El Salvador, where she went into a clay mud spa.
Despite the bracelet having a so-called “lifetime warranty,” Pandora refused to replace it when she asked for an exchange. “I was told that it could not be replaced because I had had my bracelet longer than five years,” the TikToker explained. “Shouldn’t matter, right?”
To add insult to injury, the TikTok user said her other Pandora bracelet, which was also sterling silver, was also tarnished. Though it turns out that this is quite common for sterling silver bracelets.
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