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Evening Standard

Vicky Shaw

Firms representing motor finance customers ‘must act in clients’ best interests’

Consumers who believe they were not given the right information when they signed up with a claims management company or law firm or have been unfairly charged should complain to the firm in the first instance, regulators said (picture posed by model/Dominic Lipinski/PA Archive) - (PA Archive)

Claims management companies and law firms involved in motor finance commission claims are being warned to make sure consumers do not have multiple representatives for the same claim and are not charged excessive termination fees.

The warning was issued jointly by the Financial Conduct Authority (FCA) and the Solicitors Regulation Authority (SRA).

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