The Ernakulam District Consumer Disputes Redressal Commission has slapped a fine of ₹3.39 lakh on a health care institute offering cosmetology courses on the charge of deficiency in service and unfair trade practice by abruptly winding up courses for which a participant had paid the fee in full.
The Commission comprising president D.B. Binu and members V. Ramachandran and Sreevidhia T.N. passed the verdict on a petition filed by Zeba Salim of Valapad in Thrissur against the Kochi-based Institute of Beauty and Nutrition.
The complainant had enrolled for a six-month diploma course in cosmetology on January 18, 2021, for a fee of ₹1.17 lakh. Later, on March 9, she signed up for two more courses — Advanced Diploma in Laser Aesthetics and Diploma in Beauty Culture — for a fee of ₹1.62 lakh.
