Fintech firm Revolut assembles behavioural team after criticism of its corporate culture

Revolut’s co-founder and chief executive, Nik Storonsky, will tell employees they need to be ‘inclusive, approachable’ and ‘respectful at all times’. Photograph: Henrique Casinhas/Sopa Images/Rex/Shutterstock

Britain’s most valuable fintech company, Revolut, is assembling a team to track whether staff are being “approachable” and “respectful”, as it tries to address criticism about an aggressive corporate culture and secure a UK banking licence.

While the crypto trading to payments company is valued at $33bn (£27bn) and boasts 25 million customers and 6,000 staff in offices stretching from London to Tokyo to São Paulo, it has so far lacked a UK licence that would bring the firm within regulated customer protection schemes.