A woman who pulled into an AutoZone expecting an employee to come out and interpret her check engine light says the worker walked back inside and left her holding the diagnostic scanner herself, sitting in the driver’s seat trying to figure out how to plug it in. Her nine-second TikTok about the experience has racked up more than 340,000 views and re-opened a recurring argument about whether the retailer’s “free” diagnostic service is actually being delivered consistently across its 6,000-plus US stores.
The video was posted by Brookiec (@babyyb333), whose channel otherwise consists of small frustrations and asides from her daily life. The caption read, “Still shocked & dumbfounded #babyyb333 #autozone #ow,” and the clip itself shows Brookie panning down to the FixFinder scanner plugged into the OBD-II port under her dashboard, with the AutoZone storefront visible through her windshield.
