Rigid scheduling requirements. Mandatory overtime. Hostile interactions with passengers, often because drivers must enforce fares or intervene in onboard incidents.
Driving a public bus isn’t an easy job, and many transit agencies around the country are having trouble finding people who want to do it.
Many agencies have boosted pay rates or offered bonuses and are trying to streamline hiring practices and improve worker schedules. In the meantime, driver shortages have forced them to reduce service or delay expansion plans, meaning longer wait times and more crowded buses for some passengers.
