Adam Smith had worked for one employer, FedEx, for nearly a quarter of a century.
But for the past 50 years, and nearly all of Smith's tenure, FedEx itself wasn't operating as a single business. The delivery company's various operations—FedEx Ground, FedEx Services, and FedEx Express among them—were all managed independently. IT leaders at those business units were given autonomy to seek out their own technology solutions that best aligned with the particular delivery services they offered customers.
