Fast-food drive-thru lanes are getting even faster as fewer customers choose to sit in their car and wait in line to order their go-to meals, according to an annual study by Intouch Insight released Monday. The findings were based on visits to nearly 1,500 locations of Arby's, Burger King, Carl's Jr., Chick-fil-A, Dunkin', Hardee's, KFC, McDonald's, Taco Bell and Wendy's. Mystery shoppers ordered from several drive-thru lanes during various times between the months of June and July.
The average total time spent in a drive-thru lane was five minutes and 43 seconds, which is 29 seconds less than last year's average time, the study found. The average number of cars in line fell from 2.76 to 1.27, thus decreasing wait times by 25 seconds.
