Fans have been left infuriated after after receiving "we hope you enjoyed Ed Sheeran", emails from Ticketmaster the day after they had their tickets cancelled for his Glasgow concert.
It is estimated that hundreds of ticketholders for the Hampden Park show were shocked to receive an email just hours before doors open stating that their tickets had been cancelled and that they should not attend the venue.
NHS staff, emergency service workers, and members of the armed forces were given the opportunity to buy tickets at a discounted price through their Blue Light card.
They have now described the email from Ticketmaster as "adding insult to injury".
READ MORE: Mum 'forced to use tout' after Ed Sheeran ticket cancelled just before Hampden gig
One Twitter user said: "honestly laughable being sent this email this afternoon doesn't this just add insult to injury I would have enjoyed it had I actually got to go and my tickets not been cancelled".
Another added: "Are you having an absolute laugh? #edsheeranglasgow #cancelledby???"
Concert promoter AEG blamed an oversubscription to the service as the reason for the cancellations. Those impacted by the second show's cancellation have been "invited" to see Ed the "next time he plays in Scotland".
A spokesperson for the company said: "Unforeseen logistical circumstances have unfortunately resulted in an oversubscription to a complimentary allocation of tickets for tonight’s show.
"This has meant some recipients have unfortunately had their tickets cancelled. We will ensure that those affected will be invited next time Ed plays in Scotland.
"Our customer relations team is currently dealing with all customers who’ve been affected, and we apologise for the inconvenience caused."
