A family was split up when they arrived on holiday in Morocco after being told while they were in the air that the hotel they were supposed to be staying at together had become adults only.
When the Vaghela family arrived at the White Beach Resort Taghazout on their £8,400 break, hotel staff explained the 12 and 14-year-olds in the group couldn't stay.
Dipak and Krita Vaghela had to go to a different hotel several kilometres down the coast with them, while other members of their group stayed at the original resort. Hotel staff told them other families had also been turned away, Krita said.
"If Love Holidays was already aware why wait till the day we are travelling, whilst in flight, to send an email to the group with children stating their hotel has been changed?" the Leicester mum told the Mirror.
"This is totally unacceptable. This has really destroyed our plans and ruined what was meant to be a perfect first family holiday."
She added: "We landed at 5.40pm, we received the email at 4.29pm, but we had no internet access until we got to the hotel.
"Apparently it’s because they are under 18. We were told this was enforced from May 1. The hotel staff have also informed us of the same situation occurring to other families over the last couple of weeks who have booked through Love Holidays and have had to be moved.
"We would all like for this matter to be resolved as we do not wish to stay at this hotel and want to celebrate as our family group as intended."
A Love Holidays spokesman said: “We're really sorry to hear of Ms Vaghela's experience and are working hard to resolve the situation for the whole party.
"We’re in touch with Ms Vaghela to support her during this time and are also reviewing our processes with our hotel suppliers to avoid instances like this happening again.”
