A family has lashed out at Virgin Media Mobile for leaving their pensioner mother “in bad shape” after a saga that included wrongly debiting €5,000 for a €50 phone bill.
They have accused Virgin of shoddy customer service, just months after communications watchdog ComReg warned the company about standards.
It was only last August that the communications regulator, which polices the telecommunications sector, revealed its concerns about Virgin’s customer service.
