A family fear they could lose £4,000 after they got a text message as they stood at the departure gate telling them their holiday had been cancelled. Steven Hession was supposed fly to Kos on Saturday with wife, Kerrie, and their two children for a family wedding.
But after hours of delays the family got to the departure gate only to get a text message from airline TUI informing them that their flight and holiday had been cancelled due to ‘significant operational disruption'. The dad of two told LancsLive they left home at around 11am and arrived at the airport half an hour later for the 3.25pm flight with TUI but were greeted by long delays and queues stretching from one terminal to another.
They have now managed to book new flights - although the family will have to go from two different airports - and the fact they are getting themselves to Kos may mean they lose out on the compensation, as well as bearing the extra costs.
