A family has been left with an enormous 30-metre trench outside their home after they claim to have been given wrong advice by their water company about a leak on the property.
Vincenzo and Lisa Pranzo described their experience with United Utilities as "horrifying" and a "nightmare" after they followed the advice of an employee which they claim turned out to be wrong.
According to the family, a United Utilities inspector visited their Lancashire home on October 1, 2021, and told Lisa that he was checking properties for leaks due to a recent spate of high water usage in the area.
