A family from Lancashire has been left with a 30-metre trench outside of their home after claiming they were given misinformation from United Utilities.
An inspector from the national water company visited the Walton-Le-Dale area on October 1, 2021 following an unusual amount of high water usage in South Ribble, including the house of Vincenzo and Lisa Pranzo.
After an inspection around the property and driveway, the United Utilities worker told Mrs Pranzo that there was a leak and that work was needed to be carried out despite there being no pipework in the area where the leak was reported to have been.
