A family mistakenly charged £18,000 for just two months of gas say they are living under an "unreal" amount of stress amid a battle with OVO Energy to fix the billing inaccuracies.
Fardusa Hassan, an NHS nurse who lives in Greenwich with her mother Halimo Mohamed and her dad, Ahmed Hassan, have been in communication with OVO for more than a year, asking them to correct an error with her parents' smart gas meter readings.
Speaking to the Mirror about her struggle to have the debt cleared, Fardusa, 37, said OVO had made "huge errors" with her parents' account, which was under her mother's name.
