A family wrongly charged £18,000 for two months of gas is "elated" at having the debt cleared, after the Mirror stepped in to help end their 16-month battle with OVO Energy.
NHS nurse Fardusa Hassan had been going back and forth with OVO since January 2022, asking them to correct an error with her parents' smart gas meter, registered to her mother Halimo Mohamed's name.
At the beginning of April, close to a year and a half after Fardusa logged her first complaint, the family's account finally had the huge debt cleared and a substantial amount of credit added to it.
