A family heeded an insurance warning after it cost them £10,000 to bring their seriously injured loved one home. Andre Franco had to have part of his skull removed after a horror buggy accident in Cyprus.
As reported exclusively by the Mirror, the 22-year-old from Camden in North London cracked his head open and suffered major swelling to his brain after falling from the buggy in the popular resort of Nicosia. After several weeks of treatment, his parents decided to bring him home but his insurance did not cover repatriation costs.
Andre had been a passenger in the rented buggy in the early hours of May 21 after drinking heavily with his pals, said his mum Isabel Franco, 62. As Andre was rushed to hospital, one of his friends called Isabel in London to tell her what had happened.
Isabel and Andre's godmother Susana caught the earliest flight they could to Ayia Napa along with Andre's father Carlos. Andre, who used to work part-time in Urban Outfitters and play for Gospel Oak Football Club, was unable to walk or talk after the accident.
He needed a series of major operations, including one to remove part of his skull to allow space for his brain to swell without pushing against the bone. After two weeks in Nicosia General Hospital, he was moved to a private clinic, the American Medical Center, as doctors noticed he was becoming “agitated”, Isabel said.
He remained there for six weeks. Susana, 50, claimed there was poor communication from medical staff in the centre as to what medication Andre was on and mixed messages around whether his condition was progressing.
When she and Isabel visited Andre several weeks into his time there, he appeared dehydrated and looked to have lost a lot of weight, she said. Co-founder of the American Medical Center, Dr Soteriou, said that his ability to comment on the family’s claims was limited by GDPR laws.
However he said that what was described did “not reflect what really happened”. “We treat patients with great respect and we definitely try to help them as much as we can, especially patients from overseas,” he said.
Against the advice of medical staff, the family decided to bring him home. “I said to Isabel, ‘I’m going to get a loan and we’re going to get him home, he can’t stay here’,” said Susana.
“We thought, if we leave him here we will probably lose him. He was deteriorating at a really, really fast rate.”
Andre had a UK Global Health Insurance card which covered his medical costs to that point but the family faced a hefty cost to get him back to the UK. Susana said they contacted MedRescue who they said were “wonderful” and dealt with everything “from the beginning to the end”.
Andre flew back to the UK on July 13 on the MedRescue flight, while Isabel and Susana returned from Cyprus that same day on a commercial plane. Andre was mildly sedated and stayed stable throughout the flight.
The family had been told the flight would cost £35,000, prompting them to increase the goal of the GoFundMe page Isabel had set up in a bid to help with the costs.
“We managed to raise £20,000 through the GoFundMe and we have some private money coming in, so altogether we have about £25,000 come through,” Susana said. “I took out a loan for £10,000 from my bank and we are paying that off now.
"All of us are paying; his mum, his dad, his brother and myself. We’re all paying about £100 a month and so far we’ve been able to cope with that.”
Susana added that the family had been left “speechless” by the generosity of people who had donated. “We can’t thank everyone enough,” she said. She urged other travellers to make sure they take out travel insurance ahead of every trip abroad and to be wary of what it does and doesn’t cover.
“I don’t think that most travel insurance covers [medical repatriation], so it’s worth looking into it,” she said. “We never thought this would happen to us.”
Upon his arrival back in the UK, Andre was admitted to the Royal London Hospital. Doctors removed a tube from the tracheostomy at the front of Andre’s neck that had been helping him breathe, allowing him to begin talking again and eating on his own.
The morning after his arrival, Susana said she received a call from the head nurse, who said they had already had a “very positive conversation” with Andre.
“Within three days he was walking, obviously with help as he still was not very steady on his legs, but he was fully aware and was making jokes,” Isabel said. “It was very emotional.”
At the beginning of August, Andre’s family received a call from the Royal London Hospital informing he would be moved to the University College London Hospital, which was just across the street from them.
He would soon undergo another operation to replace the part of his cranium that was removed and would then be moved to a rehabilitation centre “just down the road” where he would undergo physiotherapy. The time of his release would depend on how well this went.
Susana said: "Because he’s obviously with a brain injury, he’s still very susceptible to his mood swings, he gets angry very quickly, so he has his good days and he has some really bad days. But that comes with the territory of having a brain injury; we were told it would be a year until he was back to his old self. His physical recovery would be quicker but his mental recovery would be around a year."
