Liverpool Council “let the family down” when it denied teenage siblings with significant needs vital support, a senior officer has admitted.
An investigation by the Local Government and Social Care Ombudsman criticised the local authority for failing to ensure it could connect a family with a provider that could bring about the appropriate support for two children, who have multiple disabilities including visual impairments and complex communication needs. The probe led to the local authority being forced to pay out thousands of pounds in compensation.
Steve Reddy, director of children and young people’s services at Liverpool Council, told a meeting of its social care and health committee that the family had been failed by the authority. He said: “We have let the family down in this instance.”
