A family faced a £1,000 bill after they turned up at Newport on the Isle of Wight for a holiday - only to discover they'd actually booked a stay in Newport in South Wales. Louise Turner, 37, spent £1,000 on a guesthouse she claims was listed for the island but she and her family were dismayed to realise it was 130 miles away.
This meant Louise and her husband Jose Pacheco, 46, were forced to stump up £1,000 for somewhere to stay - and are now looking for a refund. The mum-of-two says the mistake was made because the Welsh city was listed incorrectly online - under the Isle of Wight section.
Booking.com said it was sorry to hear of the family's disappointment, but it "would urge all customers to thoroughly check all details before confirming any reservation". And it insisted its details on the website were correct.
