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The Canberra Times

National

Alex Crowe

Families billed for faulty meter despite provider's awareness

Sandra Lavender received a $450 quarterly bill after having a meter installed which failed to take into account the household's contribution to the grid. Picture: Karleen Minney

A $450 increase to a Monash family's electricity bill alerted them to a problem their energy provider knew about for some time, despite failing to raise the alarm.

Sandra Lavender has been on a fixed low-rate contract with ActewAGL since having solar panels installed almost 10 years ago.

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