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Fortune
Fortune
Sharon Goldman

Execs must use AI and understand it — but don't become 'too enamored' by the technology, warn business leaders

Today’s business leaders are under intense pressure to become experts in AI, and even technically-minded CIOs may feel as if they need to know more than they already do. But given the rapid pace of change in AI, defining AI expertise within a business can be tricky.

“I don’t think we’ve yet defined what ‘expert’ really means, because there’s no certification yet for just ‘expert’ in AI today — the minute you do that, there’s another piece of technology that’s going to be developed,” Salesforce’s chief commercial and customer officer LaShonda Anderson-Williams said at Fortune’s Brainstorm AI conference last week.

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