Amazon’s race to create an AI-based successor to its voice assistant Alexa has hit more snags after a series of earlier setbacks over the past year. Employees have found there is too much of a delay between asking the technology for something and the new Alexa providing a response or completing a task.
The problem, known as latency, is a critical shortcoming, employees said in an internal memo from earlier this month obtained by Fortune. If released as is, customers could become frustrated and the product—a particularly critical one to Amazon as it tries to keep up in the crucial battle to launch blockbuster consumer AI products—could end up as a failure, some employees fear.
