Former Strictly judge Dame Arlene Phillips told Alison Hammond she has "no idea what it is like for performers" after she apologised over comments she made about whether theatregoers should be allowed to sing along during musicals.
The 48-year-old This Morning presenter discussed and laughed about the topic on the ITV daytime show with her co-host Dermot O'Leary and broadcaster Vanessa Feltz.
Alison's comments, which included "I can't believe it" and "I'd be devastated", came after reports that the Palace Theatre in Manchester had pre-warned audience members they would not be permitted to sing during performances of The Bodyguard musical.
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In a post on social media on Sunday, Alison wrote: "After reflection and the comments I made on Wednesday's show I want to apologise to anyone who I offended, especially the incredibly talented theatre performers, who I have the utmost respect for.
"I had no idea the level of disruption audiences were causing and tried to make light of the topic on Wednesday's show, and for that I'm truly sorry.
"I'm a great supporter of theatre and the arts and would never sing at the top of my lungs at any performance, I was wrong in what I said and I've given this a lot of thought over the past few days and believe I was wrong.
"On Thursday evening, I attended a performance of the GBBO, the musical which I absolutely loved and gave a standing ovation, theatre is a magical experience for me and my family.
"I want to use my platform for good as always and want to stand up with the performers, front of house and theatre staff especially after seeing what happened at The Bodyguard in Manchester which has made me sick to my stomach.
"Once again. I'm truly sorry, but trust me, I will do better in the future. Alison x."
Dame Arlene, who has directed and choreographed many hit West End and Broadway musicals, responded to Alison's tweet.
According to the M.E.N, she said: "Alison thank you for your apology but I would just like to say, you have no idea what it is really like for those performers in the shows where the songs are popular hits and certain members of the audience feel entitled to join in....
"Performers are unsure what to do. They are not trained when audiences get out of control and arguing with each other. It’s so distressing. Let’s hope this behaviour stops and normality returns."
During the discussion on This Morning, Alison read out details of how the no-singing rules were being enforced at the Palace Theatre, before saying: "I can't believe it. I'd be devastated and I'm not even going to that show."
To which 61-year-old Vanessa said: "Isn't the whole point of going to a musical that you know, that you sing along to all the bits you know and when you don't know the words you just make them up?"
Alison replied: "Of course." While Vanessa added: "I mean isn't that what everybody does very, very loudly while eating an ice cream?"
Two audience members were removed from a performance of The Bodyguard on Friday evening, which was also subsequently prematurely ended, for loudly singing the show's famous track I Will Always Love You.
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