Merseyrail users all had similar points to make after reading an ECHO story about a man who was fined on the network.
We told the story of Thomas Meadows, who has been through a 16-month battle with the rail company after receiving what he believes was an unfair fine.
He had wanted to buy a ticket for his journey from Birkenhead North station to Rock Ferry on October 5, 2020 - but was unable to as there was no staff member at the kiosk.
READ MORE: Man's Merseyrail court battle after he was fined despite being unable to buy ticket
He said there was a sign directing people to pay at their destination, but when he was then asked for a ticket by enforcement officers on the train - and was unable to produce one - he was hit with a fine.
Earlier this year Mr Meadows had his case thrown out by a judge - but he said he wanted to highlight the problems with the current system.
And many others agreed that the ticketing system for Merseyrail and the wider transport network in the city region is outdated and problematic - especially when compared with other major cities and conurbations.
Some said they had witnessed similar issues as Mr Meadows.
Jez Wyke said: "I tried to get a ticket from Rice Lane, no one there, office closed - so bought one through thetrainline app - inspector on the train said 'trainline app receipt isn't valid and you need to pick up from a mainline station' - the nearest one being lime street.
"He didn't try and fine me, but meant I had to buy another from him and get a refund from trainline.
"But how can you get a ticket online and a) it not be valid and b) not be able to pick it up from any station that issues tickets? Weird."
Others raised issues with the Metro Card or Walrus card used on the wider public transport network.
Gavin Hutsby said: "It'd be nice to be able to top up a metro card or walrus online. That's been overdue for well over a decade.
"In fact it's got to the point now where it shouldn't be necessary and we can just tap in and out regardless of if it's bus or train and cheapest fare is calculated."
Mark Winckle said: "90% of my public transport problems would be fixed if I could buy a saveaway for my metro card online. Why is it you can buy a solo online but not a saveaway? Sick of having to find a shop that does them when I want to use the buses."
Last year, Liverpool City Region Mayor Steve Rotheram said he wants to fix the ticketing system that has seen people being fined when they had wanted to buy a ticket.
He admitted the current system in place across the city region is 'outdated'.
He said a crucial part of this is the implementation of a modern, tap and go ticketing system that will work across different types of public transport around the city region.
He said: “Transport across the north has long been the poor relation to the affordable, integrated service enjoyed by London.
"While the capital has enjoyed decades of government investment that has allowed them to innovate, we’ve had to settle for a ‘make do and mend’ approach that benefits private companies at the expense of passengers.
“I’m working to put that right by delivering a London-style network for our region that will make getting about as quick, cheap and reliable as possible.
"That means fighting for London levels of investment from central government, which will allow us to introduce tap and go smart ticketing with daily fare caps so that people always pay the cheapest available fare and are not penalised by an outdated system."
Merseyrail has said it is actively looking to update its ticketing systems and expects developments soon.
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