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Lifestyle
William Kennedy

Even Pope Leo XIV can’t get good service — bank agent allegedly hangs up on pontiff over Vatican phone number dispute

Leo XIV Tom McCarthy Robert Prevost

Customer service frustrations are nearly universal in 2026, with long hold times, rigid verification rules, and automated systems leaving callers irritated. And according to a viral account circulating online, even the pope is not exempt from the modern headache of dealing with phone-based banking support.

The story was shared in a TikTok video posted by ✨NICOLE✨ (@cocodee0719), which features Father Tom McCarthy recounting an anecdote involving then-Cardinal Robert Prevost, now Pope Leo XIV. McCarthy and the pope were reportedly colleagues during Pope Leo’s time in Chicago. Leo is the first American pontiff in history.

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