Eurostar reverses wheelchair policy that left user stranded, after Observer campaign

Student actor Cedric Alvarez was left stranded on arrival at London St Pancras after station staff told him they were no longer allowed to wheel his chair. Photograph: Kiran Ridley

Eurostar has reversed a new accessibility policy that left a wheelchair user stranded and has retrained its London staff following pressure from the Observer.

Travellers with disabilities claimed that they would be barred from Eurostar services after the company banned its London staff from pushing passenger wheelchairs. Those who require assistance were told they must travel with a companion or cancel their ticket if they were unable to access services unaided, according to passengers who contacted the Observer.