Emotional intelligence, or “EQ” as it’s often called, involves being able to recognize and work better with emotions. It’s central to understanding ourselves and other people and staying cool under pressure, and it’s long been cited as a critical factor in successful management and leadership. This makes it one of the most widely taught leadership skills in organizations worldwide.
One reason for its popularity is that as people rise through the ranks in an organization, their need for technical skills decreases, while their need for human skills goes up, and managing emotions is one of the harder human skills to master. Leaders today are also supporting employees wrestling with strong emotions about all the changes happening around them, especially relating to AI. So maybe now is the time to double down on EQ training?
