Energy suppliers are letting down vulnerable customers as prices soar ahead of winter, according to Ofgem.
The sector's watchdog has warned that 'suppliers need to do more to support consumers', with all 17 participating firms told they must improve services offered to their most vulnerable customers. Five suppliers were found to have 'severe weaknesses', and a further five criticised for 'moderate weaknesses'.
But suppliers have hit back at the review, calling it 'incomplete' and saying supporting customers is a 'top priority'.
