Ovo has put a halt to forced prepayment meter (PPM) installations over Christmas in a bid to help customers through the cost of living crisis.
The energy supplier confirmed that the measure, which is already in place, will last until December 31. It means that customers who have fallen into debt on a credit meter and face having their supplier install a pay-as-you-go replacement will have respite over the festive period.
In a statement issued on Thursday, an Ovo spokesperson said: “Over the Christmas period we have paused all mode switching to ensure that we take every reasonable step to contact and support our customers.” The supplier's chief executive Raman Bhatia said in a letter to campaigners that it is one of a series of measures introduced by Ovo to help customers this year.
